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Reservation Instructions

Reservation Instructions

When making a reservation for a concert

Only elementary school students and up can attend Bucheon City Arts Group’s concerts. However, if there is a separate notice in advance, children over the age of 5 can also attend.
When a child is found to be underage, they might not be allowed attend the concert. Tickets cannot be refunded on the day of the concert.

Online reservations can be made until 6PM on the day before the concert. On-site ticketing of the remaining seats are available on the day of the concert, from one hour before the concert.

Ticketing via phone calls are available until 6PM on the day before the concert. They can only be paid via virtual bank accounts (bank transfers).
(Weekdays: 9:00~18:00 / Bucheon City Arts Group administrative office +82 (0)32-625-8330~1)

Information About Receiving Tickets
Receiving Tickets On-Site
  • Tickets can be issued from the concert halls’ ticket booths on the day of the concert.
  • The ticket booths will open one hour before each concert.
  • Tickets can only be received once the reservation confirmation or the name and the last four phone number digits of the person who reserved the tickets has been verified.
  • Documents may be requested when verification regarding discounts are needed.
Receiving Tickets Via Mail
  • The tickets can be received within seven days after payment. (It may take an additional one to two days depending on the delivery conditions).
  • An additional KRW 3,000 will be charged for shipping.
  • This option is only available for tickets that were bought at least seven days before the concert date.
On-Site Ticketing
  • Tickets are sold from the concert hall’s ticket booths one hour before the concert.
  • Only the remaining seats are up for sale.
  • On-site ticketing will not be available if the concert seats are sold out.
Ticket Discount Information
  • 40% off for custom packages, 20% off for early ticketing
    • Tickets bought a month in advance are subject to discounts if online ticketing is open for the first and second halves of the year.
  • 20% off on free packages
    • Permanent discount when online packages are bought for 2 or more Bucheon City Arts Group concerts
  • 20% off for group purchases of 10 people or more
  • 20% off for elementary, middle and high school students, adolescents and 65+
    • School ID, Youth Cards and/or ID cards must be shown when receiving the tickets
  • 50% off for the disabled (grade 4-6, mildly disabled)
    • Tickets can only be received on site and welfare cards must be shown when receiving the tickets
  • 100% off for the disabled (grade 1-3, severely disabled and 50% off for one guest
    • Tickets can only be received on site and welfare cards must be shown when receiving the tickets
  • 100% off for national honorees and families of deceased war veterans
    • National Honoree Card and/or Family Relation Certificate must be shown

When verification is proved to be insufficient, the difference in the discounted price and the full ticket price must be paid on site.

Mileage Information
  • Mileage can be earned for every online ticket bought on the Bucheon City Arts Group website.
  • One point is earned for every KRW 1,000 spent, and one point is KRW 50.
  • Mileage can be used from 100 points (KRW 5,000).
  • Mileage that has been earned more than two years ago is automatically expired.
  • Mileage is immediately added upon reservation completion.
Precautions Regarding Concert Viewing
  • Concert hall access will be limited once the concert starts. Entering the venue mid-concert is prohibited.
  • When entering the venue mid-concert is possible, you can only view the concert from the available seats under the usher’s instructions.