Cancellation/Refund Policies

Cancellations

• Online reservations can be cancelled online and phone reservations can be cancelled via phone calls.
• Reservations cannot be cancelled on the day of the concert.
• Package reservations can only be cancelled until 6PM, one day before the first concert’s date.
  (Package reservations cannot be cancelled once the first concert has started.)

Cancellation Fees

• 10 days before the concert: full refund
• 9 days before the concert: 90% refund
• Cancellations made on the day of the payment: full refund

(Fair Trade Commission Notice 2014-14)

Cancellation and Refund Procedures

Credit Cards

• Cancellations before the cancellation fees are imposed: full credit card payment is cancelled
• Cancellations after the cancellation fees are imposed: refunds are made via bank account, minus the 10% charge

Virtual Bank Accounts (Bank Transfers)

• Cancellations before the cancellation fees are imposed: full refund via bank account
• Cancellations after the cancellation fees are charged: refunds are made via bank account, minus the 10% charge

※The account holders and the ticket buyer’s name must match when refunds are made via bank account.

Precautions

• Tickets received via mail can only be cancelled and refunded when they are returned at least one day before the concert.
• Cancellation procedures can be undertaken more swiftly when you send us the ticket buyer’s phone number and the bank account to receive the refund to when returning the ticket.
• Cancellations and/or refunds aren’t possible if the ticket is misplaced or damaged.
• Tickets cannot be exchanged for another concert or seat once they are bought. You must cancel the ticket and re-purchase it.